Shipping policy

Delivery

Hong Kong Delivery can take 2 to 5 business days within Hong Kong.

・Once your order has been placed you will receive an email confirmation to let you know we have received your order and payment.

・Once your parcel has been shipped you will receive the update from the logistics carrier.

・You can follow the delivery process of your order by visiting our partner's website SF Express.

・You will receive your order within an estimated time of 2 to 5 business days; 3 to 7 business days for specified areas below.
Ma Wan, Chek Lap Kok (including Hong Kong International Airport), Hong Kong Disneyland), Discovery Bay - Delivery schedule: Every Tuesday, Thursday, and Saturday
Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island - Delivery schedule: Every Saturday

・Your order will need to be signed for on receipt.

・In the case of a missed delivery, SF Express will arrange a second attempt at delivery. A second SMS will then be sent to you as a pre-delivery notification.

・If the second delivery attempt is unsuccessful, you will need to call SF Express for a re-delivery arrangement. The Order will be returned to our warehouse after a week of unsuccessful deliveries.

・If the failed delivery order is returned to our warehouse, you will need to contact our Customer Care team via email at selenedenova@icloud.com to arrange a new delivery. A new delivery order will be placed, and an additional delivery fee will be at your cost. If we do not receive your contact for too long, we will cancel the order.

Terms of delivery

・Shipping fees: selenedenova.com offers complimentary delivery on orders over HK$ 600.

・For any order less than or equal to HK$ 600, the shipping fees are HK$ 40 for Hong Kong deliveries.

・Delivery area: The HK website supports shipment within Hong Kong, excluding the below areas:
Shenzhen Bay Port, Lok Ma Chau, Man Kam To, Sha Tau Kok, Lo Wu, Lok Ma Chau Spour Line

・It is possible to select a different delivery country by accessing our international sites at the bottom on the desktop version, and at the bottom of the footer in the mobile version.

・You can choose your delivery address; however, Selene de Nova delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.